Jingjok

Thai culture

Mediation first, court last

ไกล่เกลี่ย

glài-glìa

Going to court is slow, public and, for many people, a loss of face for everyone involved, so Thai institutions push hard for ไกล่เกลี่ย first. Courts run mediation centres, and most civil cases are offered a session before any witness is heard. Since the Dispute Mediation Act of 2019, district offices and some police stations can also mediate small civil disputes and certain compoundable offences for free. A mediator cannot impose a result, but a signed settlement is binding, and one made in court becomes a judgment by consent that can be enforced. Arrive calm, bring documents and photos, and open with what you can accept rather than what the other side did wrong. A face-saving middle figure is often how it ends.

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