kong jà yâak nít nùeng
A flat ไม่ได้ to a boss or client sounds rude in Thai, so refusals are wrapped up. คงจะยากนิดหนึ่ง ('that may be a little difficult'), ขอพิจารณาก่อน ('let me consider it'), ขอปรึกษาทีมก่อน ('let me check with the team') and a long pause all often mean no. The other side is true too: a Thai colleague's ได้ครับ may mean 'I hear you' rather than 'I promise'. If something matters, follow up with specifics: dates, who does what, in writing. When you must say no yourself, give a reason, offer an alternative and thank them; the relationship matters as much as the answer.
Next time you need to decline at work, try คงจะยากนิดหนึ่ง and offer an alternative.
Learn this in “Meetings, emails, negotiation” →
Culture cards in Jingjok are tied to the words that carry them, each ending in one thing to try today.
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